Frequently Asked Questions
Everything you need to know about your creative journey with Hey Clay.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your clay kits sooner.
Is the clay safe for children?
Yes, our clay is non-toxic, wheat-free, and gluten-free. It is designed to be safe for children ages 3 and up, meeting all international toy safety standards.
How long does it take for the clay to dry?
Hey Clay is air-dry clay. Once your creation is finished, it will fully harden within 24 hours, becoming a durable toy you can keep forever.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Does the clay leave a mess or stick to hands?
Not at all! Our unique formula is non-sticky and won't leave residue on hands, clothes, or furniture, making it the perfect mess-free creative activity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.